Gail Roberts

Coldwell Banker Residential Brokerage

When she was in college, Gail Roberts was the coxswain on the crew team, so she knows what it takes to get people to work together and find success. Over the last 30 years, she has used those skills to build one of the most effective teams in real estate, driven to provide the best service to her clients.

Gail has enjoyed numerous honors during her career, including being the No. 1-ranked Coldwell Banker sales associate in New England as well as one of Coldwell Banker’s Top 10 agents worldwide. She also has been named one of America’s Top 50 real estate agents multiple years by The Wall Street Journal and received Coldwell Banker’s Society of Excellence Award, which is earned by less than one percent of agents around the globe.

“What people remember more than good service is bad service,” Gail says. “It’s important to focus on giving excellent service all the time. You can’t deliver great service without great people and I’m so proud of having put together such a wonderful team. We’re like a family, and it’s a family you’ve chosen. They’re amazing.”

Gail’s community efforts extend beyond real estate. She serves on the boards of the New England chapter of the U.S. Fund for UNICEF, Mount Auburn Hospital, Huntington Theatre Company, the Guidance Center, and The Cambridge Community Foundation.

“I’m lucky to be in a profession that has allowed me to be successful and I feel it’s important for me to give back and help others,” Gail says. “It brings me a lot of joy.”

She takes the business of real estate seriously, focusing on strategically positioning and promoting properties to attract the most attention and customizing her proactive outreach approach for each client.

“The more you put into this job, the more you get out,” Gail says. “It’s exciting to see how many new ways and how many new things we can come up with to help people.”

But she also likes to have fun and stay active, whether traveling, biking, hiking or dancing. She enjoys entertaining and possesses an outgoing personality and sharp wit.

“Humor is a big thing,” Gail says. “We work hard. It is important to enjoy the people around you and share some laughter.”

In the end, Gail and her team strive to build community “one home at a time.” She often hosts social gatherings for her clients so they can get to know other families and learn more about local organizations and events.

“For me, part of the joy of selling real estate is meeting people and introducing them to other people,” Gail says. “The relationships don’t end when the sale closes.”